Support Network & Connection Setup

Network & Connection Setup

How fans find and connect to Band-Fans at your show.

How Fans Connect

Band-Fans runs a secure web server on your local network. Fans connect by opening a URL in their phone's browser — no app download required. The easiest way to get them there is the QR code the app displays when a show is active. Scanning it takes them straight to the fan page.

The app automatically generates a secure HTTPS URL based on your computer's local IP address. It looks like this:

Example — your actual IP will be different

https://192-168-1-161.show.band-fans.com:3000

The IP address is encoded into the subdomain (dots replaced with dashes). This lets the connection use a valid SSL certificate so browsers don't show security warnings. The address resolves back to your local computer — fans must be on the same WiFi network to connect.

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Option 1 — QR Code (Recommended)

The app shows a QR code when a show is active. Display it on a TV, projector, or print it on a sign. Fans scan it with their phone camera and the fan page opens instantly — no typing required.

This is the simplest approach and works with any network setup. The QR code always contains the correct HTTPS address for your current network. No extra configuration needed.

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Option 2 — Typing the Address

If a fan can't scan the QR code, they can type the URL manually. You'll find the exact URL in the app on the Show Control screen when a show is active.

The format is always: https:// followed by your IP address with dots replaced by dashes, then .show.band-fans.com:3000

If your computer's IP is 192.168.1.161, the URL is:

https://192-168-1-161.show.band-fans.com:3000

Finding your IP address

Mac

System Settings → Wi-Fi → Details → IP Address

Windows

Open Command Prompt and type ipconfig — look for IPv4 Address under your active adapter

The IP address may change if you move to a different network. The app always shows the current correct URL.

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Hardware Bundle

The hardware bundle's dedicated router assigns a fixed IP to the mini computer, so the Band-Fans URL is always the same at every show. The app displays it and generates the QR code automatically — no configuration needed.

💡 Tips for reliable fan connections

  • Use a dedicated router if possible — venue WiFi is shared and unpredictable.
  • The QR code is always the most friction-free option for fans. Put it on a sign at eye level near the entrance.
  • Announce from the stage that fans can connect — "Scan the QR code to request songs!" gets people scanning.
  • Fans must be on the same WiFi network as the Band-Fans computer. The URL does not work over cellular.
  • Test the connection from your own phone before the show starts.