Support › Network & Connection Setup
Support Guide
How fans find and connect to Band-Fans at your show.
Band-Fans runs a secure web server on your local network. Fans connect by opening a URL in their phone's browser — no app download required. The easiest way to get them there is the QR code the app displays when a show is active. Scanning it takes them straight to the fan page.
The app automatically generates a secure HTTPS URL based on your computer's local IP address. It looks like this:
Example — your actual IP will be different
https://192-168-1-161.show.band-fans.com:3000
The IP address is encoded into the subdomain (dots replaced with dashes). This lets the connection use a valid SSL certificate so browsers don't show security warnings. The address resolves back to your local computer — fans must be on the same WiFi network to connect.
The app shows a QR code when a show is active. Display it on a TV, projector, or print it on a sign. Fans scan it with their phone camera and the fan page opens instantly — no typing required.
This is the simplest approach and works with any network setup. The QR code always contains the correct HTTPS address for your current network. No extra configuration needed.
If a fan can't scan the QR code, they can type the URL manually. You'll find the exact URL in the app on the Show Control screen when a show is active.
The format is always: https:// followed by your IP address with dots replaced by dashes, then .show.band-fans.com:3000
If your computer's IP is 192.168.1.161, the URL is:
https://192-168-1-161.show.band-fans.com:3000
Mac
System Settings → Wi-Fi → Details → IP Address
Windows
Open Command Prompt and type ipconfig — look for IPv4 Address under your active adapter
The IP address may change if you move to a different network. The app always shows the current correct URL.
The hardware bundle's dedicated router assigns a fixed IP to the mini computer, so the Band-Fans URL is always the same at every show. The app displays it and generates the QR code automatically — no configuration needed.
💡 Tips for reliable fan connections